Refund policy

Return & Refund Policy

Last Updated: July 29, 2026

Welcome to Camom Beery.

At Camom Beery, we are committed to complying with the Australian Consumer Law (ACL), contained in the Competition and Consumer Act 2010 (Cth). This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, replacements, and exchanges.

By purchasing from camombeery.store, you agree to this policy.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

Under the ACL, consumers are entitled to certain guarantees that goods:

are of acceptable quality;
match their description;
are fit for their intended purpose;
correspond with any sample or demonstration model;
have clear title;
are delivered within a reasonable time where no timeframe has been agreed.

These rights cannot be excluded.

Major Problems

You are entitled to choose a refund or replacement if the product has a major failure, including where:

the item is significantly different from its description;
the item is unsafe;
the item has a defect that would have stopped someone from purchasing it had they known;
the item is substantially unfit for its normal purpose and cannot easily be fixed;
the item cannot be repaired within a reasonable time.

Where a major failure exists, you may also be entitled to compensation for any reasonably foreseeable loss or damage.

Minor Problems

If the issue with the product is not a major failure, we may choose to:

repair the product;
replace the product; or
provide a refund where appropriate.

Change of Mind Returns

We accept change-of-mind returns under the following conditions:

the request is made within 30 days of delivery;
the item is unused;
the item is unworn;
all original tags remain attached;
original packaging is included;
the item is in resalable condition.

Once your return is approved and received, we will issue either:

a refund to your original payment method; or
store credit, where agreed.

Original shipping charges are generally non-refundable.

Customers are responsible for return shipping costs unless required otherwise under Australian Consumer Law.

Items That Cannot Be Returned

For hygiene and safety reasons, the following products cannot be returned unless faulty:

underwear;
socks;
earrings;
pierced jewellery;
personal care products;
gift cards;
downloadable products;
final sale or clearance items marked as non-returnable.

Damaged, Defective or Incorrect Items

If you receive:

a damaged item;
a defective product;
the wrong product;
an item with missing parts,

please contact us within 7 days of delivery.

Include:

your order number;
photographs of the product;
photographs of the packaging;
a description of the issue.

We will assess the claim and provide an appropriate remedy in accordance with Australian Consumer Law.

Return Process

To request a return:

Email:

costumer@camombeery.store

Please include:

full name;
order number;
reason for return;
photographs if applicable.

Our customer service team will provide return instructions.

Returns sent without prior approval may experience delays.

Refunds

After receiving and inspecting your returned item:

approved refunds will be processed to your original payment method;
processing usually takes 5–10 business days depending on your payment provider;
your financial institution may require additional processing time.

Exchanges

We offer exchanges for eligible products where stock is available.

If the requested size or colour is unavailable, we may instead provide:

a replacement;
store credit; or
a refund.

Return Shipping Costs

Where required under Australian Consumer Law:

we will cover reasonable return shipping costs for faulty products.

For change-of-mind returns:

customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law.

Order Cancellations

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and must instead follow this Return & Refund Policy.

Chargebacks

If you experience any issue with your purchase, please contact us before initiating a payment dispute.

We are committed to resolving concerns quickly and fairly.

Consumer Guarantees

Nothing in this policy limits or excludes any consumer guarantees, rights, or remedies available under the Competition and Consumer Act 2010 (Cth) or any applicable Australian law.

Where this policy differs from your statutory rights, Australian Consumer Law prevails.